Ledger.com/Start®

1. Download Ledger Live from Ledger.com/Start

The first step when you land on Ledger.com/Start® is to obtain the official Ledger Live application. Ledger Live is the recommended desktop or mobile companion for Ledger devices. Always download Ledger Live from the official source to prevent tampered installers. Confirm the website URL and HTTPS lock icon before downloading.

Choose the Ledger Live package that matches your platform: Ledger Live desktop for Windows, macOS, or Linux; Ledger Live mobile for iOS or Android. After the Ledger Live download, run the installer and follow the on-screen prompts to complete the Ledger Live installation.

2. Connect and Initialize Your Ledger® Device

After installing Ledger Live, connect your Ledger device using the supplied cable. Ledger devices display instructions on their screen; follow those device prompts rather than trusting only the computer screen. During initialization you will choose to create a new wallet or recover an existing wallet from a recovery phrase.

1. Create a PIN: Choose a secure PIN directly on the Ledger device to protect physical access.
2. Record your recovery phrase: Ledger devices generate a recovery phrase (seed). Write it down exactly and store it offline in a secure place — never photograph or store it digitally.
3. Install blockchain apps: Use Ledger Live to install the relevant apps (e.g., Bitcoin, Ethereum) onto the Ledger device to manage specific assets.
4. Confirm device integrity: Ledger Live may guide you through identity checks or firmware verification — always confirm prompts on the device screen.

Recording and protecting your recovery phrase is the most important action when you start your device. It is the only way to recover funds if the device is lost or damaged.

3. Security Best Practices on Ledger.com/Start

Security is foundational to Ledger.com/Start instruction. Ledger devices are designed so private keys remain on-device and signing happens inside the secure element. Use these best practices when starting your Ledger® device and beyond:

• Never share your recovery phrase — Ledger support will never ask for your seed.
• Keep your recovery phrase offline and consider a metal backup for long-term storage.
• Use a strong PIN and change it if you suspect exposure.
• Consider a passphrase for hidden wallets if you need additional compartmentalization.
• Keep Ledger Live and your device firmware updated — apply updates only after verifying on-device prompts.

When you follow the Ledger.com/Start workflow, Ledger Live helps enforce these practices by showing warnings and verification steps during setup.

4. Troubleshooting — Common Issues When Starting Your Device

If Ledger Live does not detect your device, try these fixes first: change the USB cable (use a data-capable cable), try a different port, restart Ledger Live, or reboot the computer. For mobile connections, ensure Bluetooth is enabled (for supported models) and that the Ledger Live mobile app has permission to access Bluetooth.

If firmware update stalls, reconnect and retry via Ledger Live. Do not share your recovery phrase with anyone who offers to "fix" your device. If you lose your recovery phrase, it's the only way to restore your funds — Ledger cannot recover it for you.

5. Use Cases — What You Can Do After Starting Up

Once your Ledger device is started and connected through Ledger Live, you can:

• View and manage accounts across Bitcoin, Ethereum and many tokens from a single Ledger Live interface.
• Send and receive crypto — transaction details are displayed on device for verification.
• Stake supported tokens and participate in network rewards using Ledger Live.
• Install and manage third-party integrations and swap partners from within Ledger Live — keys remain on-device.

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